FAQ

How do I contact you for inquiries and reservations?

You can use Airbnb, Homepage or various SNS (Line, WhatsApp, Instagram, Facebook).

Can non-staying person also make reservations?

It is possible for a person other than the staying guest to make the reservation, but please provide the contact information of the staying guest when making the reservation.

Does the accommodation fee change depending on the number of guests?

Basic price for up to 4 people. For 5 to 8 people, an additional 3,000 yen per person per night will be charged.

Can I wait for the others booking cancellations?

We are sorry as we can not accept currently.

How many months in advance can I make a reservation?

Reservations accepted 3 months to 2 days prior to arrival. Please contact us for reservations after 3 months.

Can I change or cancel my reservation?

Reservation changes and cancellations are subject to Airbnb's cancellation policy.

Is cash payment available?

Sorry, we do not accept cash. The only payment method is cashless payment. However, it is possible to present remittance account information.

What time is check-in/check-out?

Check-in is from 3pm to 22pm. Also, please check out by 11:00.

Can I check in early?

We apologize for the inconvenience, but we are not able for check-in before 3:00 p.m. as the cleaning work may be carried out before 3:00 p.m..

Can I check out late?

Sorry, we do not accept check-outs after 11:00. If you check out late, there will be a charge of 5,000 yen per hour because we will have to hire extra manpower for cleaning. It may also affect the service of the next guests.

Can you store my luggage before check-in and after check-out?

If you contact us in advance, we can store your luggage within 3 hours before check-in and after check-out. However, please note that we are not responsible for the custody of your luggage.

Is it cleaned and disinfected every day?

We apologize for the inconvenience, but please note that guests staying consecutive nights are required to maintain their own cleaning and tidying up.

Can you exchange linen and towels?

For stays of 3 days or more, additional supplies will be provided every 3 days.

Can I bring my pet?

We apologize for the inconvenience, but we do not allow pets to stay indoors.

Is there a parking lot?

The parking lot has parking spaces for 6 cars.

What kind of equipment and amenities do you have?

We provide kitchenware, tableware, bedroom supplies, laundry supplies and more, but please see the equipment list for details.

Is there a convenience store or supermarket nearby?

There are two convenience stores (7-11 and Seicomart) about 1 km away.

Can I do laundry? (Do you have laundry detergent?)

We have a washing machine and laundry detergent, so please feel free to use them.

Do you have pajamas and bathrobes?

We do not provide loungewear or pajamas, so please bring your own if necessary.

Do you have a baby bed?

We apologize, but we do not have baby cots available.

Could you please issue a receipt?

It is possible, so please let us know if you need it.

Can I connect to the Internet?

Free Wi-Fi is available.

Can you provide transportation to and from the station?

If you contact us 2 days before check-in, we can pick you up from Onuma Park Station, so please inform us in advance to facilitate our arrangements. Please make your own arrangements for the rest of the places.

Can people in wheelchairs use it? (Is it barrier-free?)

Stairs, elevators, toilets, and bathrooms have handrails. In addition, the washroom door has a large opening/closing type and is designed so that there are no steps

Can I smoke inside the facility?

Smoking is prohibited throughout the facility.

Is it possible for children to use it?

はい、2 歳未満のお子様は無料、12 歳未満のお子様は半額です

297-6 Ōnumachō, Nanae, Kameda District, Hokkaido 041-1354

Privacy Policy